This group assembles the service manager community of consumer electronics manufacturers to discuss the latest service compliance issues, consumer law revisions, and the introduction of new technology and services. The group also supports the HEEST Apprenticeship for service engineers and is a forum for discussing product recall, electrical safety and supports customer facing staff by considering the likely future areas of customer interest.
The main purpose of the group is:
- To update consumer electronics manufacturers about the current and future regulatory environment to avoid non-compliance and support their customer service functions.
- To help develop industry best practice to aid efficiency and minimise costs.
Chair: Manoj Aggarwal, Vestel UK Limited
Secretary: Jo Fialho, Teac UK